🏦Sending the transfer
Use the Exact Account NameSend Receipt on WhatsApp
Use the account name exactly as it appears on this page, because a transfer sent under a different name takes longer to clear. Put your order ID in the payment reference field. Once sent, message us the transfer receipt on WhatsApp with your order ID and we usually confirm within a few hours during store hours.
⏳If the amount has not arrived
One Working Day to Clear
Transfers posted after working hours or on a public holiday reach the account the next working day. If more than one working day has passed and the amount is still not visible, send us the transfer reference number and we will contact the bank to trace it. A transfer arriving after a parcel was cancelled is refunded to the same account.
