How we collect, use, and protect your information.
When you shop at Nyvoxa, we collect information needed to fulfill your order and improve your experience:
We'll only send promotional emails if you opt in. You can unsubscribe at any time from any email we send.
We never sell your personal data. We share data only with:
You can access, correct, or delete your data anytime. Reach out via Contact and we'll action your request within 30 days.
We may update this policy from time to time. We'll notify you by email for any material changes.
We collect the minimum needed to deliver an order: your name, delivery address, phone number and email address. We also keep your order history so a warranty or refund request can be matched to the right parcel. Because everything is cash on delivery, we never see or store card numbers, bank credentials or wallet PINs at all.
Your address is passed to the courier company for no purpose other than delivering the parcel, and your contact details go to our email and WhatsApp providers so you receive order updates. We do not sell or rent your data, and we do not use it for third-party advertising. Order records are kept for the period Pakistani consumer and tax rules require, then deleted.
You can write to the email on the Contact page at any time and ask for a copy of the data we hold about you, or ask us to delete it. We will confirm what we have and act on the request. Nothing on this page is a promise we would rather keep quiet about, because your order details are yours.
