🔎 Refund Tracking
Already applied for a refund? Enter your Order ID and the phone number you ordered with and we will show you exactly where it stands.
PendingWe have your request and it is waiting to be reviewed.
ContactedWe have reached you, or asked for something extra.
ApprovedThe refund is approved and being arranged.
RejectedNot approved. The reason is shown with your result.
Check your refund
Both details must match the order. We check the phone number against the order, so nobody else can see your refund information.
Checking your refund status…
Need to apply for a refund instead? Use the same Order ID and phone number, and upload
a short clip showing the problem.
Apply for a refund →
Chat on WhatsApp
+92 309 5685668 · replies during shop hours
Talking to us first often means a refund is approved on the first try — we can tell you exactly what to film and what to send.
Keep your clip short30–60 seconds is plenty. Show the box, the item and the fault.
Use daylightA clear, well-lit video is reviewed much faster than a dark one.
One request per orderSend one clip with everything, so nothing is missed.