🔄 Refund Request

Submit your refund request and track its status.

📌 How It Works

📌

Step 1

Order must be delivered & within 7 days. Product in original condition.

🎤

Step 2

Record a short unboxing video while opening your parcel — it helps us check the condition and process your claim faster. MP4/WEBM, max 95 MB.

📝

Step 3

Fill form with Order ID, email, phone, reason & upload video. Double-check info.

🕵

Step 4

We watch the clip ourselves and confirm the parcel matches your claim. Genuine requests processed within 24h.

💰

Step 5

Refund processed 5-7 business days after approval. Track status below.

📦 Policy

📅

7-Day Window

Apply within 7 days of the order being placed. A refund covers the product price; the delivery charge is not refunded because you pay it.

🎬

Video or Photos

Up to 6 photos, or one clip up to 95 MB.

🔒

A Person Reviews It

Every clip and photo is looked at by a real person before we decide.

📨

Team Contact

We contact you via email/phone.

📝 Submit Refund Request

Order ID *

Email Used During Checkout *

Must match the email on the order.

Phone Number *

The same number you gave when ordering. We check it against the order, so a different number will be rejected.

Reason for Refund

Description (optional)

Add Proof Required for claims

🎥 Click to upload or drag & drop your clip (MP4 / MOV / WEBM • max 95 MB)

⚠ Add a clip or photos — at least one is needed. A short unboxing clip is best. Max 95 MB (MP4, MOV, M4V or WEBM). Keep it under a minute — bigger files are rejected by our upload edge.

Add photos (optional, but they speed up a decision)

📷 Click to add photos, or drag & drop them here (JPG / PNG / WEBP, up to 6, 12 MB each)

Nothing attached yet.

When a refund can be claimed

Faulty or DamagedReport Within 7 Days

A refund can be claimed when an item arrives faulty, arrives damaged, does not match its description, or stops working within the warranty period on its product page. You have seven days from delivery to report a problem, and for warranty faults you should report it as soon as you notice it.

How to start a request

Order Email and PhonePhoto or Video

Open the Refund page and enter the order email address and the same phone number used at checkout. Both must match, which is how we confirm the order is really yours. Add at least one photo or a short video showing the fault, describe the problem in your own words, and submit.

Tracking your refund

Refund IDPending to Approved

You will get a refund ID and can follow its status at any time on the Refund Tracking page, from pending through contacted, approved or rejected. A cash on delivery order has not been paid yet, so there is nothing to refund and no amount is ever taken from you. If an item has to come back to us, we arrange the pickup and the order is closed once we receive it. Where money was actually collected, for example by bank transfer, it is returned to that same account within three to five working days of approval.