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🛡 Warranty Information

Branded products carry their own manufacturer warranty. Generic products do not — here is exactly how each one is covered.

What's covered

Branded products on Nyvoxa are genuine and come with the manufacturer's own warranty, which is honoured through that brand's authorised service centre. The exact period and terms differ per brand, and typically cover:

  • Manufacturing defects | issues with materials or workmanship.
  • Functional failures | the product stops working as intended under normal use.
  • Component failures | internal parts that fail during the warranty period.

Generic & unbranded products

Much of our range is generic / unbranded stock. It is not sourced from the brand's official channel, so no manufacturer warranty applies to it — there is no brand service centre to approach and we cannot raise a claim on your behalf.

  • Generic products are covered by our 7-day return policy and dead-on-arrival replacement only — not by a manufacturer warranty.
  • Every product page shows the brand. If a brand name is listed, that item is brand-warranted; if it is blank, treat the item as generic.
  • Want a warranty-backed item? Contact us before ordering and we will confirm the exact coverage for that product.

What's not covered

  • Physical damage, drops, or liquid spills.
  • Unauthorized modifications or repairs.
  • Normal wear and tear (e.g., ear cushions, cables).
  • Lost or stolen items after delivery.
  • Manufacturer warranty on generic / unbranded products (see the section above).

Dead on arrival (DOA)

If your product doesn't power on or work when it arrives, report it within 7 days of delivery for a free replacement or full refund — no warranty claim needed..

How to claim

  1. Keep your order invoice (we email it to you).
  2. Reach out via Contact with your order ID and a brief description of the issue.
  3. Our team will guide you from here: branded items are routed to the brand's service centre, while generic items are handled under our 7-day return / dead-on-arrival policy. Most cases are resolved within 5-10 business days.

Warranty that runs through us, not a helpline

Start a Claim OnlinePhoto or Video Proof

Claiming cover should not mean chasing a manufacturer in another country. You start the claim here using the same email and phone number from your order, attach a photo or a short video of the fault, and we confirm and arrange the replacement or refund ourselves. Every product page states its own warranty period, counted from the delivery date.

What the warranty actually covers

Manufacturing DefectsDead on Arrival

Covered are manufacturing defects: a unit that will not power on, Bluetooth that drops out, a charging port that fails, a screen that goes bad, or a speaker that cuts out. Not covered are physical drops, liquid damage, and battery wear from ordinary use. If a product arrives not working, say so within 48 hours and it is treated as a dead-on-arrival claim.

How to make a claim in a minute

Order Email and PhoneRefund Tracking

Open the Refund page, enter the order email and the same phone number used at checkout, choose the warranty option, and add at least one photo or a short video showing the fault. You will be given a refund ID that you can follow on the Refund Tracking page, from pending through to approved or rejected.